Return & Refund Policy

Thank you for shopping with Nova Cart

We want customers to have a smooth and reliable shopping experience. Please read our return and refund policy carefully.

Returns

Customers can request a return within 7 days of receiving the order.

To be eligible for a return:

• Product must be unused and in original condition
• Product must include original packaging
• Proof of purchase or order confirmation is required

Some items may not be eligible for return, including:

• Personal care products after opening
• Used products
• Damaged items caused by misuse
• Final sale or discounted items

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method within a few business days.

We only replace items if they are defective, damaged, or incorrect.

Return shipping costs may be the responsibility of the customer unless the item received was damaged or incorrect.

If you have not received your refund yet, please check with your bank or payment provider first, as processing times may vary.

If you have any questions regarding returns or refunds, please contact us through our store contact page.